Technology & Change
Practical, research-backed writing on leadership, process improvement, technology, and the everyday work of operations.
Topics: Leadership & Accountability Process Improvement Technology & Change Workforce & Engagement Communication Customer Operations Workplace Compliance
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Why New Systems Fail After Go-Live
Vendors train people on how the technology works, not on how the organization will work with it. Research has pointed to this gap for decades, and AI makes it more urgent.