Process Improvement
Practical, research-backed writing on leadership, process improvement, technology, and the everyday work of operations.
Topics: Leadership & Accountability Process Improvement Technology & Change Workforce & Engagement Communication Customer Operations Workplace Compliance
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Scorecards That Measure the Wrong Thing, and Why AI Raises the Stakes
A team can hit every scorecard target and still lose its competitive edge. Now that AI can build a polished scorecard in seconds, aligning measures with strategy matters more than ever.
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A Century of Process Improvement, and the Factor It Keeps Forgetting
From Taylor to Toyota to The Goal, process improvement gave businesses a powerful edge in quality and cost. But when it ignores the people doing the work, the results become unreliable.
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The Hidden Threat in Your SWOT Analysis
Poor internal communication rarely appears in a SWOT analysis, yet it sits underneath many of the weaknesses that do. Here is how to spot it, plus a simple test you can run.